My order was marked delivered but it’s not here.Updated 2 months ago

For deliveries made to a personal address, please note that packages are not redirected to pick-up points.

In the event of a missed delivery, we recommend checking around your property or with neighbours, as the package may have been left with them for safekeeping. Additionally, you may wish to consult building management, who might have collected the package on your behalf.

Please also ensure the shipping address and contact details provided are correct to confirm the order is directed to the right location.

On rare occasions, packages may be marked as delivered but could take extra time to arrive. If the package remains untraceable, please contact the carrier directly for further assistance. Should you require additional support, our customer service team is readily available to assist you.