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Vlisco

Discover the Vlisco FAQ for quick answers to frequently asked questions about orders, shipping, returns, and more.

FAQ & Support | Vlisco

How can I place an order online?

How can I see the total cost of my order?

Are taxes/import duties included in the total cost of my order?

How do I apply a discount code?

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Placing an online order

How can I track the status of my order?

Can I make changes to my order?

Order Status & Tracking

How can I pay for my online order?

Why has my payment been declined?

What is 3D authentication?

What is the CVC that is required for credit card payment?

Payment Options

Do you ship worldwide?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

How much does shipping cost?

Can I reschedule my delivery?

Shipping Options & Cost

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Issue with my online order

Orders & Shipping

Can I cancel my online order?

What is your return and exchange policy?

How can I make a return?

Returns & Refunds

Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Identifying a real Vlisco fabric

Exclusivités en soie

Washing your Vlisco Ready-to-Wear

Satin Royal

Grand Super-Wax

Sky Wax

Wax GlitterGlam

Java

Wax Hollandais without embellishment

Wax Hollandais with embellishment

Wax Hollandais Poplin

Wax Hollandais

Super-Wax without embellishment

Super-Wax with embellishment

Super-Wax

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Wash & Care

Ready-to-Wear size guide

What is the conversion of yards to metres?

What is the size of the fabric shown on the pictures in the webshop?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Product Sizing

What is Vlisco's Premium Cotton?

What type of wax is used in the production of Vlisco fabrics?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

What are the ink marks on the edges of Vlisco fabrics?

Can I use Vlisco fabrics to create non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

What is Wax Hollandais and why is it special?

What is Super-Wax and how is it unique?

What is Grand Super-Wax and its exceptional quanlities?

What is Satin Royal and how is it innovative?

Does Vlisco distribute catalogues and fabric samples?

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Can I buy Vlisco's clothing?

Does Vlisco offer customization services?

How often does Vlisco reprint designs?

What should you do if you cannot find the item you are looking for?

Can I use Vlisco products commercially?

Product Offer

Product Information

Why can't I access my Vlisco account?

How can I become a model for Vlisco?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?

All articles

Categories

Orders & Shipping

Returns & Refunds

Identifying a real Vlisco fabric

Wash & Care

Product Information

Other Support Topics