If your order has not been shipped you can still request the cancellation of your order or an item in your order.

If your order has not been shipped you can still request the cancellation of your order or an item in your order.Please contact our Customer Service as soon as possible via the <a href="https://www.vlisco.com/contact-us">contact form</a>, and mention the order number and item number if relevant.You will receive confirmation of your cancellation if we were able to cancel your order.If you have already received a shipment confirmation email, it may be impossible to cancel your order. However, you can always request a return once your order arrives.

Can I cancel my online order?

You can return an item bought online on Vlisco.com, check the conditions to do so here.

<h4 id="isPasted">Returning an item bought online on Vlisco.com</h4>You are entitled to return your order within 30 (thirty) working days from the day of purchase and receive a refund, provided the items are unused, undamaged and complete with all the original tags/labels in the original packaging.You are not bound to indicate the reason(s) why you wish to return the products, however sharing them with us will help us improve our products and services.The shipping costs (and any other direct or indirect costs, such as duties, to return the products to the premises of vlisco.com in the Netherlands) are at your charge. If you have paid any taxes/import duties for this order, please contact your local customs for repayment. When returning with a pre-paid label, the return costs will be deducted from your total refund. If you choose to return your order with the carrier of your choice, please note that Vlisco is not responsible for delays or losses during transit.For more information, please read the <a href="https://www.vlisco.com/terms-and-conditions/">terms of agreement</a> of Vlisco.com. Vlisco does not offer exchanges. If you would like to exchange your product, we recommend that you place a new order on <a href="https://www.vlisco.com/">vlisco.com</a>. To request a return label, simply follow the steps in our <a href="https://vlisco.com/apps/service/vlisco_returns?" target="_blank" title="https://vlisco.com/apps/service/vlisco_returns?">Returns Center here</a>.Refunds will be processed to the original payment method within 30 days of receiving the returned item.<hr><h4 id> </h4><h4 id="returning-an-item-bought-in-store">Returning an item bought in store</h4>If you purchased your item at one of our official boutiques or resellers, please contact them directly.

What is your return and exchange policy?

Learn about returning an item bought online on Vlisco.com.

<h4 id="isPasted">Returning an item bought online on Vlisco.com</h4>To request the return of your items, simply follow the steps in our <a href="https://vlisco.com/apps/service/vlisco_returns?" target="_blank" title="https://vlisco.com/apps/service/vlisco_returns?">Returns Center here</a>.You will receive email notifications, detailed returns instructions, and status updates.Learn more about our online return and exchange policy <a href="https://vlisco-support.gorgias.help/en-US/what-is-your-return-and-exchange-policy-648972">here</a>. If you are having any issues with placing your return request, please contact our Customer Support team at&#xA0;<a href="mailto:contact@vlisco.com">contact@vlisco.com</a><hr><h4 id="returning-an-item-bought-in-store">Returning an item bought in store</h4>If you purchased your item at one of our official boutiques or resellers, please contact them directly.

How can I make a return?

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Learn about Vlisco’s return and refund policy, including eligibility, timeframes, and step-by-step instructions for hassle-free returns.

Returns & Refunds | Vlisco Help Centre

Find everything you need to know about returning a purchase and receiving a refund, including eligibility, timeframes, and the process to follow.

Returns & Refunds

How can I place an order online?

How can I see the total cost of my order?

Are taxes/import duties included in the total cost of my order?

How do I apply a discount code?

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

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My order was marked delivered but it’s not here.

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Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

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Identifying a real Vlisco fabric

Exclusivités en soie

Washing your Vlisco Ready-to-Wear

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Product Sizing

What is Vlisco's Premium Cotton?

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Do Vlisco fabrics contain metallic threads?

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What measures is Vlisco taking to be sustainable?

Materials & Sustainability

What is Wax Hollandais and why is it special?

What is Super-Wax and how is it unique?

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What is Satin Royal and how is it innovative?

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Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?