Report your order issue to customer service for further assistance. Include a photo of the item received, including a picture of the label with the QR code.

We are sorry to hear you received the wrong item in your order!Please report your order issue to customer service for further assistance.Include a photo of the item received, including a picture of the label with the QR code, and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your item(s) will be replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation for you.

What do I do if I receive the wrong item in my order?

Report your order issue to customer service for further assistance. Please include an image of the damage, as well as of the label on the fabric with the QR code.

While we take the utmost care in ensuring the safe delivery of your purchases, occasional damage during transit can occur. Rest assured, we are committed to assisting you in resolving the issue.To facilitate a swift resolution, kindly contact our customer service team, providing an image of the damage along with a photo of the label, including the QR code.While we cannot always guarantee an replacement due to stock availability, we will ensure the matter is addressed quickly and strive to find the best possible solution.

What do I do if my item(s) arrives damaged?

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

For deliveries made to a personal address, please note that packages are not redirected to pick-up points.In the event of a missed delivery, we recommend checking around your property or with neighbours, as the package may have been left with them for safekeeping. Additionally, you may wish to consult building management, who might have collected the package on your behalf.Please also ensure the shipping address and contact details provided are correct to confirm the order is directed to the right location.On rare occasions, packages may be marked as delivered but could take extra time to arrive. If the package remains untraceable, please contact the carrier directly for further assistance. Should you require additional support, our customer service team is readily available to assist you.

My order was marked delivered but it’s not here.

If your question has not been answered within our FAQ feel free to contact us here.

Vlisco

Need help with your online order? Find answers to common questions and solutions for any issues you may encounter.

Issue with my online order

Orders & Shipping

How can I place an order online?

How can I see the total cost of my order?

Are taxes/import duties included in the total cost of my order?

How do I apply a discount code?

Does Vlisco offer discounts for buying in large quantities?

How can I arrange a VAT refund for a business?

How can I buy Vlisco products as a business?

Placing an online order

How can I track the status of my order?

Can I make changes to my order?

Order Status & Tracking

How can I pay for my online order?

Why has my payment been declined?

What is 3D authentication?

What is the CVC that is required for credit card payment?

Payment Options

Do you ship worldwide?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

How much does shipping cost?

Can I reschedule my delivery?

Shipping Options & Cost

Can I cancel my online order?

What is your return and exchange policy?

How can I make a return?

Returns & Refunds

Authenticating your fabric in one click

Identifying an original Vlisco Wax Hollandais

Identifying an original Vlisco Super-Wax

Identifying a real Vlisco fabric

Exclusivités en soie

Washing your Vlisco Ready-to-Wear

Satin Royal

Grand Super-Wax

Sky Wax

Wax GlitterGlam

Java

Wax Hollandais without embellishment

Wax Hollandais with embellishment

Wax Hollandais Poplin

Wax Hollandais

Super-Wax without embellishment

Super-Wax with embellishment

Super-Wax

Washing your Vlisco fabric

How can I safely remove the label sticker from my fabric?

How can I safely remove the folds from my fabric?

Product Care

Wash & Care

Ready-to-Wear size guide

What is the conversion of yards to metres?

What is the size of the fabric shown on the pictures in the webshop?

What is the width of a Vlisco fabric?

What is the weight of a Vlisco fabric?

Product Sizing

What is Vlisco's Premium Cotton?

What type of wax is used in the production of Vlisco fabrics?

Do Vlisco fabrics contain metallic threads?

Are Vlisco fabrics waterproof?

What are the ink marks on the edges of Vlisco fabrics?

Can I use Vlisco fabrics to create non-clothing items?

What measures is Vlisco taking to be sustainable?

Materials & Sustainability

What is Wax Hollandais and why is it special?

What is Super-Wax and how is it unique?

What is Grand Super-Wax and its exceptional quanlities?

What is Satin Royal and how is it innovative?

Does Vlisco distribute catalogues and fabric samples?

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Can I buy Vlisco's clothing?

Does Vlisco offer customization services?

How often does Vlisco reprint designs?

What should you do if you cannot find the item you are looking for?

Can I use Vlisco products commercially?

Product Offer

Product Information

Why can't I access my Vlisco account?

How can I become a model for Vlisco?

Can I sell Vlisco products in my store?

Where is Vlisco based and where can I buy your products?